Refund policy

Return & Refund Policy 

Last Updated: 09 August 2026

Retailer Disclaimer

Toyfu is a retailer of RC toys and related products. We do not manufacture the products sold on this website. As such, we do not provide any guarantee or warranty on any products sold through toyfu.in, whether expressed or implied, beyond what is stated in this policy.

Return Eligibility

We only accept returns for the following situations:

  • Damaged products — item arrived physically damaged
  • Manufacturing defects — item is non-working or defective due to a manufacturing fault
  • Wrong product delivered — you received a different item than what you ordered

We do not accept returns for reasons such as change of mind, incorrect expectations about the product, or buyer's remorse.

All returns are subject to review and approval by our team before a refund is processed.

Mandatory Unboxing Video Requirement

To claim a return for a damaged or non-working product, you must record a clear, continuous video of yourself opening the package for the first time, showing the packaging condition and the product itself.

  • Without this unboxing video, we will not be able to process your damage/defect claim.
  • The video must be unedited and show the box being opened from a sealed state.
  • Please keep this video safe until your claim is resolved, as we may request it during the review.

Return Window

You must report any issue and initiate a return request within 7 days of delivery. Requests made after this window will not be accepted.

How to Request a Return

To start a return request, contact us through either of the following:

Please include the following in your request:

  • Order number
  • Description of the issue (damaged / defective / wrong item)
  • Photos of the product
  • Unboxing video (for damaged or non-working items — mandatory)

Review & Refund Process

  1. Once we receive your return request along with the required video/photos, our team will review the claim.
  2. We will inform you whether your product is eligible or not eligible for a refund based on our review.
  3. If your claim is approved, we will guide you through the return process and process your refund once the returned product (if applicable) is received and verified.
  4. If your claim is not eligible, we will explain the reason to you via email or WhatsApp.

Refunds, once approved, will be issued to your original payment method within 7 business days.

Non-Returnable Situations

Returns will not be accepted in the following cases:

  • No unboxing video provided for a damage/defect claim
  • Request made after 7 days of delivery
  • Product damage caused by misuse, mishandling, or normal wear and tear after use
  • Change of mind or the product not matching personal expectations

Contact Us

For any questions about this Return & Refund Policy, reach out to us: